Annual Plan paid but no access so far!

Annual Plan paid but no access so far! - Printable Version

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Annual Plan paid but no access so far! - chsvb1975 - 08-20-2018

Hi, My Family Cinema Team!

I paid the annual plan yesterday with Paypalآ but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card.آ My MFC appآ still says that the trial period is expired and tells me to pick a plan.آ I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.

Carlos Henrique Vilas Boas

RE: Annual Plan paid but no access so far! - MFC_service - 08-20-2018

(08-20-2018, 12:19 AM)chsvb1975 Hi, My Family Cinema Team!

I paid the annual plan yesterday with Paypalآ but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card.آ My MFC appآ still says that the trial period is expired and tells me to pick a plan.آ I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.

Carlos Henrique Vilas Boas

Hi,آ chsvb1975

Did you try to log your account? Or you can clear the app's cache and restart it again.

RE: Annual Plan paid but no access so far! - Mwenceslau - 08-20-2018

I paid the annual plan and my device was not activated Id it's a81801bd70fa, when I try to log into my account it says
user the equipment has reached the limit (100-3)

RE: Annual Plan paid but no access so far! - chsvb1975 - 08-21-2018

(08-20-2018, 01:09 AM)MFC_service
(08-20-2018, 12:19 AM)chsvb1975 Hi, My Family Cinema Team!

I paid the annual plan yesterday with Paypalآ but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card.آ My MFC appآ still says that the trial period is expired and tells me to pick a plan.آ I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.

Carlos Henrique Vilas Boas

Hi,آ chsvb1975

Did you try to log your account? Or you can clear the app's cache and restart it again.

Hi, My Family Cinema Team!

Thank youآ for your help! Smile

I followed the instructions that you guys sent me on my e-mail account, and now everything is fine. I already started watching my favorite tv shows.آ The problem was that I hadn't been able to log in until you explained to me how to do it.آ Blush

Thanks once again!!!

Carlos Henrique Vilas Boas

RE: Annual Plan paid but no access so far! - MFC_service - 08-21-2018

(08-21-2018, 12:32 AM)chsvb1975
(08-20-2018, 01:09 AM)MFC_service
(08-20-2018, 12:19 AM)chsvb1975 Hi, My Family Cinema Team!

I paid the annual plan yesterday with Paypalآ but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card.آ My MFC appآ still says that the trial period is expired and tells me to pick a plan.آ I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.

Carlos Henrique Vilas Boas

Hi,آ chsvb1975

Did you try to log your account? Or you can clear the app's cache and restart it again.

Hi, My Family Cinema Team!

Thank youآ for your help! I followed the instructions that you guys sent me on my e-mail account, and now everything is fine. I already started watching my favorite tv shows.آ The problem was that I hadn't been able to log in until you explained to me how to do it.آ آ Thanks once again!!!

Carlos Henrique Vilas Boas

You are welcome.آ آ Big Grin

RE: Annual Plan paid but no access so far! - MFC_service - 08-21-2018

(08-20-2018, 01:49 PM)Mwenceslau I paid the annual plan and my device was not activated Id it's a81801bd70fa, when I try to log into my account it says
user the equipment has reached the limit (100-3)

Hiآ Mwenceslau,

Maybe your account is still on the previous device, you can try to log out and log in to theآ new device. If the problem still existed, please provide theآ mac of the old device by private, we will check the problem.

RE: Annual Plan paid but no access so far! - Fabio Ribeiro - 08-21-2018

Olأ،
آ No dia 17/08/2018 sexta feira, efetuei o pagamento do boleto da PayU e recebi uma data de recebimento do valor pago do plano anual e atأ© um presente data 21/08/2018, nأ£o obtive nenhum retorno de ativaأ§أ£o do serviأ§o de filmes .

آ ao ligar a minha TV Box H96 ultra 4K, acessando o app, أ expiraأ§أ£o da minha licenأ§a no dia 15/08/2018, acessando o app anual e nenhuma modificaأ§أ£o no meu app. apenas tem que ter um plano.

meu MAC:آ a81702ca6477

[Image: header_aprobada_pagador.png]

Transaأ§أ£o contأnua
آ
Olأ، Fabio Cardia Martins Ribeiro,

A transaأ§أ£oآ ba07e13e-2a74-446b-b588-5762613860d7 آ no siteآ Digital River GmbHآ , foiآ Aprovada .
آ
Detalhes da operaأ§أ£o

آ
Descriأ§أ£o
DRI * Ordem WWW.SHAREIT.INFO 570048393
آ
Referأھncia
7215771563
آ
Valor
105.12
آ
Meio de pagamento
BOLETO BANCARIO
آ
Forma de Pagamento
BOLETO BANCARIO
آ
Data
2018-08-20 08:38:17

آ
آ
آ

Se vocأھ tiver dأ؛vidas ou preocupaأ§أµes, favor entrar em contato com:
â‍¤ Telefone: آ 952-225-3762
â‍¤ E-mail: آ support-por@shareit.com

آ
آ
Atenciosamente,

www.payu.com
Atenأ§أ£o: Esta mensagem أ© enviada automaticamente, por isso, nأ£ o responde este e-mail. Se necessitar de suporte ou informaأ§أ£o, acesse aآ www.payu.com

RE: Annual Plan paid but no access so far! - MFC_service - 08-23-2018

(08-21-2018, 11:53 PM)Fabioآ Ribeiro Olأ،
آ No dia 17/08/2018 sexta feira, efetuei o pagamento do boleto da PayU e recebi uma data de recebimento do valor pago do plano anual e atأ© um presente data 21/08/2018, nأ£o obtive nenhum retorno de ativaأ§أ£o do serviأ§o de filmes .

آ ao ligar a minha TV Box H96 ultra 4K, acessando o app, أ expiraأ§أ£o da minha licenأ§a no dia 15/08/2018, acessando o app anual e nenhuma modificaأ§أ£o no meu app. apenas tem que ter um plano.

Hi Fabio Ribeiro,

We had checked your order and found that the payment result is a delay,آ it cost someday to transfer your payment, we will pay attention to your payment. Please don't pay another time before payment received successfully.

RE: Annual Plan paid but no access so far! - Ricardo Bueno - 10-27-2018

Olأ،

آ Efetuei o pagamento por cartao de credito VISAآ da PayU e recebi a confirmaأ§أ£oآ do valor pago do plano anual, masآ atأ© agora nada!!آ Nأ¢o obtive nenhum retorno de ativaأ§أ£o do serviأ§o de filmes .

ricardojbueno@hotmail.com

RE: Annual Plan paid but no access so far! - senradj - 10-27-2018

Por favor me ajude tambأ©m, o mesmo problema... Tento fazer login e diz sobre limite. Meu email أ© senradj@gmail.com e o id de usuأ،rio no aparelho أ© 793410