License buy error - Erro de compra de Licenأ§a - Printable Version +- My Family Cinema Support Forum (https://mfc.forum.irreductible.net) +-- Forum: Support (https://mfc.forum.irreductible.net/forumdisplay.php?fid=3) +--- Forum: General Support (https://mfc.forum.irreductible.net/forumdisplay.php?fid=4) +--- Thread: License buy error - Erro de compra de Licenأ§a (/showthread.php?tid=28) |
License buy error - Erro de compra de Licenأ§a - AOC - 03-14-2018 Hi there ! I buyed a monthly plan of invoice ID IV10003586 on 11/03/2018 on the price of USD: $2.5 ( R$ 8,95 ) and an MyCommerce Share-It: ID 55785704. But the value charged on my credit card was R$ 10,05 ( USD $3,08).آ Even like that, my mfc doesn't work. The app says that my license has expired. I puted on the anex my bank statement , my mfc screenshot.آ آ Olأ، ! Eu comprei um plano mensal de identificaأ§أ£o de fatura IV10003586 em 11/03/2018 no preأ§o de USD: $ 2.5 (R $ 8,95) e um MyCommerce Share-It: ID 55785704. Mas o valor cobrado no meu cartأ£o de crأ©dito foi de R $ 10,05 (USD $ 3,08). Mesmo assim, o meu mfc nأ£o funciona. O aplicativo diz que minha licenأ§a expirou. Eu coloquei no anexo meu extrato bancأ،rio, minha captura de tela mfc. RE: License buy error - Erro de compra de Licenأ§a - MFC_service - 03-14-2018 (03-14-2018, 01:35 AM)AOC Hi there ! I buyed a monthly plan of invoice ID IV10003586 on 11/03/2018 on the price of USD: $2.5 ( R$ 8,95 ) and an MyCommerce Share-It: ID 55785704. But the value charged on my credit card was R$ 10,05 ( USD $3,08).آ Even like that, my mfc doesn't work. The app says that my license has expired. I puted on the anex my bank statement , my mfc screenshot.آ آ Hi, AOC. آ آ We have checked the status of your account when we received your feedback. We have already added the valid days to your account , you can log in your account on MFC app to check. We are so sorry for the delay you met(maybe somthing wrong happened in our system at that time), and if you have any other question about our service, you can contact us at any time. Thanks for your attention. MFC Service RE: License buy error - Erro de compra de Licenأ§a - AOC - 03-16-2018 (03-14-2018, 03:16 AM)MFC_service,آ congratulationsآ onآ yourآ quickآ serviceآ ofآ answer.آ Butآ Iآ haveآ anotherآ problem. آ The days of license is already on my account, but i cannot watch any movie.آ The screen shows "Streaming - Loaded subtitles", and after some short time, shows "Download stream is timeout". It's appear in all movies or series that i try to watch.آ RE: License buy error - Erro de compra de Licenأ§a - MFC_service - 03-19-2018 (03-16-2018, 12:17 AM)AOC(03-14-2018, 03:16 AM)MFC_service,آ congratulationsآ onآ yourآ quickآ serviceآ ofآ answer.آ Butآ Iآ haveآ anotherآ problem. آ The days of license is already on my account, but i cannot watch any movie.آ The screen shows "Streaming - Loaded subtitles", and after some short time, shows "Download stream is timeout". It's appear in all movies or series that i try to watch.آ Hi,آ AOC Sorry for your inconvenience.آ Can you tell us your app version and mac address by private(email: mfc@vmfc.io)?آ Youآ can also report the error log to help us to locate your problem.آ The way to report error log: 1. When you met something wrong with MFC service, enter to a movie detail page; 2. Click "menu" botton of your remote control , the report option will be shown. 3. Click "report error log" to upload your log. MFC Service |