help
help
12-08-2022, 12:15 AM
I have an account registered in my email, but I want to delete this account and add another one that I acquired on another device, how do I do this procedure?
Lipe e Rafa
12-08-2022, 12:15 AM #1Hi, I need help.
I have an account registered in my email, but I want to delete this account and add another one that I acquired on another device, how do I do this procedure?
12-15-2022, 01:22 PM
Thank you for contacting us.
If you do not have the monthly subscription renewal activated on your email account, you will not receive any charges at all, don’t worry.
Regarding the plan that you acquired on another device, please send us the MAC ID (you will find it on a label behind it) and the order number you received by email after the purchase so we can check
Please send us the information completing this form: https://myfamilycinema.com/en/help/contact/
Best regards.
The My Family Cinema Team.
MFC_service
12-15-2022, 01:22 PM #2Hi, MyFamilier!
Thank you for contacting us.
If you do not have the monthly subscription renewal activated on your email account, you will not receive any charges at all, don’t worry.
Regarding the plan that you acquired on another device, please send us the MAC ID (you will find it on a label behind it) and the order number you received by email after the purchase so we can check
Please send us the information completing this form: https://myfamilycinema.com/en/help/contact/
Best regards.
The My Family Cinema Team.
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