My Family Cinema Support Forum Support General Support Problem with registration

Problem with registration

Problem with registration

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Theo Palvi
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04-04-2018, 05:12 AM
#1
Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.
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Theo Palvi
04-04-2018, 05:12 AM #1

Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

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Theo Palvi
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04-04-2018, 08:40 PM
#2
Thanks for not replying to my question or just are u just ignoring me
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Theo Palvi
04-04-2018, 08:40 PM #2

Thanks for not replying to my question or just are u just ignoring me

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MFC_service
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379
04-08-2018, 12:29 AM
#3
(04-04-2018, 05:12 AM)Theoآ Palvi Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

Hi，Theo Palvi，
You need to know that our app still not open for public now, we think you had bought a box which is not come form our partner (you can check with the seller), our partners so far : the MXQ \ MXQ 4K \ MXQ pro box belongs to our cooperation vendors and BTV box(both B8 and B9). For your case, can you send your device mac address by email to mfc@vmfc.io? Let us check your status. Thanks for your subscription!
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MFC_service
04-08-2018, 12:29 AM #3

(04-04-2018, 05:12 AM)Theoآ Palvi Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

Hi，Theo Palvi，
You need to know that our app still not open for public now, we think you had bought a box which is not come form our partner (you can check with the seller), our partners so far : the MXQ \ MXQ 4K \ MXQ pro box belongs to our cooperation vendors and BTV box(both B8 and B9). For your case, can you send your device mac address by email to mfc@vmfc.io? Let us check your status. Thanks for your subscription!

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Theo Palvi
Junior Member
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8
04-13-2018, 11:18 AM
#4
(04-08-2018, 12:29 AM)MFC_service
(04-04-2018, 05:12 AM)Theoآ Palvi Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

Hi，Theo Palvi，
You need to know that our app still not open for public now, we think you had bought a box which is not come form our partner (you can check with the seller), our partners so far : the MXQ \ MXQ 4K \ MXQ pro box belongs to our cooperation vendors and BTV box(both B8 and B9). For your case, can you send your device mac address by email to mfc@vmfc.io? Let us check your status. Thanks for your subscription!

Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Edited 04-13-2018, 11:19 AM by Theo Palvi.
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Theo Palvi
04-13-2018, 11:18 AM #4

(04-08-2018, 12:29 AM)MFC_service
(04-04-2018, 05:12 AM)Theoآ Palvi Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

Hi，Theo Palvi，
You need to know that our app still not open for public now, we think you had bought a box which is not come form our partner (you can check with the seller), our partners so far : the MXQ \ MXQ 4K \ MXQ pro box belongs to our cooperation vendors and BTV box(both B8 and B9). For your case, can you send your device mac address by email to mfc@vmfc.io? Let us check your status. Thanks for your subscription!

Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks

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MFC_service
Administrator
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379
04-16-2018, 05:47 AM
#5
(04-13-2018, 11:18 AM)Theoآ Palvi
(04-08-2018, 12:29 AM)MFC_service
(04-04-2018, 05:12 AM)Theoآ Palvi Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

Hi，Theo Palvi，
You need to know that our app still not open for public now, we think you had bought a box which is not come form our partner (you can check with the seller), our partners so far : the MXQ \ MXQ 4K \ MXQ pro box belongs to our cooperation vendors and BTV box(both B8 and B9). For your case, can you send your device mac address by email to mfc@vmfc.io? Let us check your status. Thanks for your subscription!

Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Hiآ Theo Palvi,

As we said in the notice, your boxآ which need to register may not come from our partner, you'd better to ask the seller before you buy the box.آ The information processing will be delayed sometimes, we will handle it these two days,آ sorry for your inconvenience.

MFC service
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MFC_service
04-16-2018, 05:47 AM #5

(04-13-2018, 11:18 AM)Theoآ Palvi
(04-08-2018, 12:29 AM)MFC_service
(04-04-2018, 05:12 AM)Theoآ Palvi Hi. I bought a tv box and the my family cinema registering was no problem. Because I enjoyed the tv box I bought another one and also with my family cinema installed on it, but this one doesn't want to register. It says user does not exist.(4-350).آ 

It gives me a device id aswell but there's no luck. Hopefully you can help me sorting this out.

Hi，Theo Palvi，
You need to know that our app still not open for public now, we think you had bought a box which is not come form our partner (you can check with the seller), our partners so far : the MXQ \ MXQ 4K \ MXQ pro box belongs to our cooperation vendors and BTV box(both B8 and B9). For your case, can you send your device mac address by email to mfc@vmfc.io? Let us check your status. Thanks for your subscription!

Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Hi.

I will send you the Mac address of the device. It's Just strange because I have two identical devices with the same software version and everything on, but the one doesn't want to register.
Both devices stream from the same wifi router/network.

Thanks
Hiآ Theo Palvi,

As we said in the notice, your boxآ which need to register may not come from our partner, you'd better to ask the seller before you buy the box.آ The information processing will be delayed sometimes, we will handle it these two days,آ sorry for your inconvenience.

MFC service

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