cloud not loading
cloud not loading
05-05-2018, 06:46 PM
ernesto junior
05-05-2018, 06:46 PM #2nao consigo acessar meu my family pois aparece a mensagem que nao consegue acessar minha nuvem. como resolver?
05-07-2018, 05:22 AM
(05-05-2018, 06:34 PM)lucky123 I am going to buy the service but cloud not connecting plpleaseآ let me know what to do how can I fix this error
Hiآ lucky123
Can you please tell us more detail information of the problem you met? (Like the screeshots\pictures\prompts).
It will be helpful to us to locate what the problem you met.
By the way, when you meet the problem, 1.back to the movie detail page--2.click the 'menu' botton of your remote control--3.click 'report error log' to upload your error log
This way is also helpful to us, hope we can solve your problem ASAP.
MFC Service
MFC_service
05-07-2018, 05:22 AM #3(05-05-2018, 06:34 PM)lucky123 I am going to buy the service but cloud not connecting plpleaseآ let me know what to do how can I fix this error
Hiآ lucky123
Can you please tell us more detail information of the problem you met? (Like the screeshots\pictures\prompts).
It will be helpful to us to locate what the problem you met.
By the way, when you meet the problem, 1.back to the movie detail page--2.click the 'menu' botton of your remote control--3.click 'report error log' to upload your error log
This way is also helpful to us, hope we can solve your problem ASAP.
MFC Service
05-07-2018, 05:41 AM
(05-05-2018, 06:46 PM)ernestoآ junior nao consigo acessar meu my family pois aparece a mensagem que nao consegue acessar minha nuvem. como resolver?
Hi,ernestoآ junior
What you mean is the Network Checking window? If this window appears, there are these reasons: 1. MFC cannot connect to the cloud by you network; 2. MFC cannot connect to the cloud because of our server problem. For first reason, please check your network first, if it is normal, please use the vpn and try again. If it doesn't work, there maybe the server problem, please send us the detail information by private(your mac address, the time you met this problem, the prompts or screenshots) to locate your problem.
Hope we can solve the problem ASAP.
O que vocأھ quer dizer أ© a janela de verificaأ§أ£o de rede? Se esta janela aparecer, hأ، estas razأµes: 1. O MFC nأ£o pode conectar-se أ nuvem pela sua rede; 2. MFC nأ£o pode se conectar أ nuvem porque o nosso problema no servidor. Pela primeira razأ£o, por favor, verifique sua rede primeiro, أ© normal, por favor use o vpn e tente novamente. Se isso nأ£o funcionar, talvez o problema do servidor, por favor, nos envie as informaأ§أµes detalhadas em particular (seu endereأ§o MAC, o horأ،rio em que vocأھ encontrou esse problema, os prompts ou capturas de tela).
Espero que possamos resolver o problema o mais rأ،pido possأvel.
MFC Service
MFC_service
05-07-2018, 05:41 AM #4(05-05-2018, 06:46 PM)ernestoآ junior nao consigo acessar meu my family pois aparece a mensagem que nao consegue acessar minha nuvem. como resolver?
Hi,ernestoآ junior
What you mean is the Network Checking window? If this window appears, there are these reasons: 1. MFC cannot connect to the cloud by you network; 2. MFC cannot connect to the cloud because of our server problem. For first reason, please check your network first, if it is normal, please use the vpn and try again. If it doesn't work, there maybe the server problem, please send us the detail information by private(your mac address, the time you met this problem, the prompts or screenshots) to locate your problem.
Hope we can solve the problem ASAP.
O que vocأھ quer dizer أ© a janela de verificaأ§أ£o de rede? Se esta janela aparecer, hأ، estas razأµes: 1. O MFC nأ£o pode conectar-se أ nuvem pela sua rede; 2. MFC nأ£o pode se conectar أ nuvem porque o nosso problema no servidor. Pela primeira razأ£o, por favor, verifique sua rede primeiro, أ© normal, por favor use o vpn e tente novamente. Se isso nأ£o funcionar, talvez o problema do servidor, por favor, nos envie as informaأ§أµes detalhadas em particular (seu endereأ§o MAC, o horأ،rio em que vocأھ encontrou esse problema, os prompts ou capturas de tela).
Espero que possamos resolver o problema o mais rأ،pido possأvel.
MFC Service
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