Help with my cloud
Help with my cloud
I have a fire stick - I have loaded 2 clouds to my account so I am able to watch what is available on their clouds however, there are some shows that say not connected...آ I have also created my own cloud and it is there where all the other clouds are in MFC however my cloud has nothing in it.آ I would like to know how to populate my own cloud with series that I choose - is this possible??
Thank you for contacting us.
My Family Cinema is a platform that allows you to organize and access information about your favorite movies and series. That is why we will explain how to make the most out of it!
Every time a content shows the letter "N", or the option "Not connected" is displayed instead of "Play", that means that none of our users uploaded the file corresponding to that title. Unfortunately, we cannot give you a cut-off date, since users are responsible for adding their personal clouds. You will have access to the content automatically as soon as it is available. MFC is not responsible for content uploading, nor for checking availability of said content.
Nevertheless, if ALL titles present the same issue, we suggest you import your personal cloud to the app again. If the problem persists, contact us and we will give all the necessary support.
We remain at your disposal for any further questions,
The My Family Cinema Team
MFC_service
10-27-2022, 07:55 PM #2Hi, MyFamilier!
Thank you for contacting us.
My Family Cinema is a platform that allows you to organize and access information about your favorite movies and series. That is why we will explain how to make the most out of it!
Every time a content shows the letter "N", or the option "Not connected" is displayed instead of "Play", that means that none of our users uploaded the file corresponding to that title. Unfortunately, we cannot give you a cut-off date, since users are responsible for adding their personal clouds. You will have access to the content automatically as soon as it is available. MFC is not responsible for content uploading, nor for checking availability of said content.
Nevertheless, if ALL titles present the same issue, we suggest you import your personal cloud to the app again. If the problem persists, contact us and we will give all the necessary support.
We remain at your disposal for any further questions,
The My Family Cinema Team
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