Problem with my family cinema
Problem with my family cinema
07-30-2018, 02:26 PM
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Olأ، tudo bem? Gostaria que vocأھs me tirassem uma dأ؛vida, fiz o plano deآ 2,5 dolares por mأھs, eu baixei o app pelo celular e nأ£o consigo asssitr os filmes, nأ£o estأ، disponأvel nenhum filme e nem sأ©rie, gostaria que vocأھs solucionassem o problema, se nأ£o quero meu dinheiro de volta.آ
Hello, how are you? I would like you to ask me a question, make the plan of 2.5 dollars a month, I downloaded the app on the phone and I can not assert the movies, because it is not available and there are no series, I would like you to solve the problem, not It's my money back.
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[quote pid='304' dateline='1531810273']
[quote pid='296' dateline='1531772748']
[quote pid='280' dateline='1531102406']
Olأ، tudo bem? Gostaria que vocأھs me tirassem uma dأ؛vida, fiz o plano deآ 2,5 dolares por mأھs, eu baixei o app pelo celular e nأ£o consigo asssitr os filmes, nأ£o estأ، disponأvel nenhum filme e nem sأ©rie, gostaria que vocأھs solucionassem o problema, se nأ£o quero meu dinheiro de volta.آ
Hello, how are you? I would like you to ask me a question, make the plan of 2.5 dollars a month, I downloaded the app on the phone and I can not assert the movies, because it is not available and there are no series, I would like you to solve the problem, not It's my money back.
[/quote]
[/quote]
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07-30-2018, 03:28 PM
(07-07-2018, 07:03 PM)prehospitalar Normalmente esse problema أ© que sua operadora estأ، bloqueando o trأ،fego para esse tipo de conteأ؛do, jأ، tentou usar uma VPn paga? Nأ£o essas grأ،tis. Outra coisa quando vأdeo nأ£o passa poder ser que seu Android deu algum erro de cache aأ basta ir nas configuraأ§أµes app e apagar o cache do my family cinema, isso acontece com qq programa de vأdeo quando o aparelho nأ£o tem um Android bem estruturado.
can not be operator problem .... when we send the movie to the cache it presents the same problem .... but only the new movies, the old ones work normal.
(07-07-2018, 07:03 PM)prehospitalar Normalmente esse problema أ© que sua operadora estأ، bloqueando o trأ،fego para esse tipo de conteأ؛do, jأ، tentou usar uma VPn paga? Nأ£o essas grأ،tis. Outra coisa quando vأdeo nأ£o passa poder ser que seu Android deu algum erro de cache aأ basta ir nas configuraأ§أµes app e apagar o cache do my family cinema, isso acontece com qq programa de vأdeo quando o aparelho nأ£o tem um Android bem estruturado.
can not be operator problem .... when we send the movie to the cache it presents the same problem .... but only the new movies, the old ones work normal.
08-10-2018, 04:47 AM
puedo escoger un capitulo de una serie y todo va bien y en aproximadamente uno 10 minuto se congela y temand a otra vez a la pantalla dond etienes que darle play nunca habia tenido este problema por favor ayudenme que hago ??
yo tambien tengo el mismo problema help me
Edited 08-10-2018, 04:50 AM by robocop.
yo tengo el mismo problema
puedo escoger un capitulo de una serie y todo va bien y en aproximadamente uno 10 minuto se congela y temand a otra vez a la pantalla dond etienes que darle play nunca habia tenido este problema por favor ayudenme que hago ??
yo tambien tengo el mismo problema help me
11-15-2018, 11:13 AM
qual a VPN compatأvel com my family cinema
Edited 11-15-2018, 11:15 AM by rosa oliveira.
rosa oliveira
11-15-2018, 11:13 AM #15qual a VPN compatأvel com my family
qual a VPN compatأvel com my family cinema
11-16-2018, 02:02 AM
(07-28-2018, 12:26 PM)fabiorHello Fabio,(07-17-2018, 06:51 AM)MFC_service(07-16-2018, 08:25 PM)LRPC974(07-09-2018, 02:13 AM)MFC_serviceSim ja verifiquei a rede e as configuraأ§أµes e tem nأ£o sأ£oآ os caches. Jأ، verifiquei tudo isso. Ja atأ© reinstalei o app MyFAMILY mas de nada adianta. Toda vez que eu entro no app Myfamily automaticamente reinicia a minha caixinha MX9. Eu tenho a assinatura anual e jأ، fazem 10 dias que nأ£o consigo usar o app. Por onde posso enviar meu MAC pra vcs de forma confidencial?(07-07-2018, 04:01 PM)LRPC974 I have had problems with MyfamilyCinema for three days. Often you are getting the screen frozen. Other times I watch movie, myfamily hangs up alone or I go to the movie's home screen. Some movies and serials I always see do not carry anymore. Myfamily has several problems. I do not know what you did because it worked very well and not now. I've already invited other people who own myfamily and are having the same problem as me. One of them told you to unsubscribe myfamily that you would send a link to download again. I have myfamily in an MX9 box. I hope they solve the problem.آ
Eu tive problemas com MyfamilyCinema por trأھs dias. Muitas vezes آ a tela congelada. Outras vezes assistindo a filmes, o Myfamily desconecta eآ desliga sozinho ou voltaآ para a tela inicial do filme. Alguns filmes e sأ©ries (como World of Dance)آ que eu vejo sempre nأ£o carregam mais. Myfamily estأ، tendoآ vأ،rios problemas. Eu nأ£o sei o que vocأھs fizeramآ porque funcionava muito bem e agora nأ£o mais. Eu jأ، falei comآ outras pessoas que possuem myfamily e estأ£o tendo os mesmosآ problema que eu. Um deles obteve a resposta de vocأھs paraآ آ desinstalar oآ myfamily e que vocأھsآ enviariam um link para baixar novamente. Eu tenho myfamily em uma caixa MX9. Eu espero que eles resolvam o problema.
Hi LRPC971,
Vocأھ jأ، tentou verificar a rede? Queremos saber o detalhe doآ "tela congelada ", أ© apenas manter nأ£o se moveu ou mostrar-se qualquer aviso? Ou vocأھ pode emitir-nos seu Mac por confidencial, nأ³s verific a situaأ§أ£o para vocأھ. Obrigado!
Serviأ§o MFC
Pesaroso para seu inconveniente, vocأھ pode emitir seu Mac a nosso email (vmfc@mfc.io), e descrever o problema que vocأھ estأ، experimentando, nأ³s verific e ajudar-lhe-emos resolver o problema.
Serviأ§o MFC
I have the same problem of image freeze, the movie does not flow, but it's just the new movies made available the older ones run normally ... just keep signing because of the old movies .... if not already canceled
Can you offer us the name of movies, the season and episode of tv shows which image is freezing?آ Please also offer us your MAC (MFC>Settings>Guide>Next>Device ID)by private message to protect your personal information.
MFC_service
11-16-2018, 02:02 AM #16(07-28-2018, 12:26 PM)fabiorHello Fabio,(07-17-2018, 06:51 AM)MFC_service(07-16-2018, 08:25 PM)LRPC974(07-09-2018, 02:13 AM)MFC_serviceSim ja verifiquei a rede e as configuraأ§أµes e tem nأ£o sأ£oآ os caches. Jأ، verifiquei tudo isso. Ja atأ© reinstalei o app MyFAMILY mas de nada adianta. Toda vez que eu entro no app Myfamily automaticamente reinicia a minha caixinha MX9. Eu tenho a assinatura anual e jأ، fazem 10 dias que nأ£o consigo usar o app. Por onde posso enviar meu MAC pra vcs de forma confidencial?(07-07-2018, 04:01 PM)LRPC974 I have had problems with MyfamilyCinema for three days. Often you are getting the screen frozen. Other times I watch movie, myfamily hangs up alone or I go to the movie's home screen. Some movies and serials I always see do not carry anymore. Myfamily has several problems. I do not know what you did because it worked very well and not now. I've already invited other people who own myfamily and are having the same problem as me. One of them told you to unsubscribe myfamily that you would send a link to download again. I have myfamily in an MX9 box. I hope they solve the problem.آ
Eu tive problemas com MyfamilyCinema por trأھs dias. Muitas vezes آ a tela congelada. Outras vezes assistindo a filmes, o Myfamily desconecta eآ desliga sozinho ou voltaآ para a tela inicial do filme. Alguns filmes e sأ©ries (como World of Dance)آ que eu vejo sempre nأ£o carregam mais. Myfamily estأ، tendoآ vأ،rios problemas. Eu nأ£o sei o que vocأھs fizeramآ porque funcionava muito bem e agora nأ£o mais. Eu jأ، falei comآ outras pessoas que possuem myfamily e estأ£o tendo os mesmosآ problema que eu. Um deles obteve a resposta de vocأھs paraآ آ desinstalar oآ myfamily e que vocأھsآ enviariam um link para baixar novamente. Eu tenho myfamily em uma caixa MX9. Eu espero que eles resolvam o problema.
Hi LRPC971,
Vocأھ jأ، tentou verificar a rede? Queremos saber o detalhe doآ "tela congelada ", أ© apenas manter nأ£o se moveu ou mostrar-se qualquer aviso? Ou vocأھ pode emitir-nos seu Mac por confidencial, nأ³s verific a situaأ§أ£o para vocأھ. Obrigado!
Serviأ§o MFC
Pesaroso para seu inconveniente, vocأھ pode emitir seu Mac a nosso email (vmfc@mfc.io), e descrever o problema que vocأھ estأ، experimentando, nأ³s verific e ajudar-lhe-emos resolver o problema.
Serviأ§o MFC
I have the same problem of image freeze, the movie does not flow, but it's just the new movies made available the older ones run normally ... just keep signing because of the old movies .... if not already canceled
Can you offer us the name of movies, the season and episode of tv shows which image is freezing?آ Please also offer us your MAC (MFC>Settings>Guide>Next>Device ID)by private message to protect your personal information.
03-11-2019, 02:14 AM
(03-09-2019, 10:43 PM)Lee Since the new update, آ anything I watch lasts for 20minutes then freezes I reset box and still happens. آ Had no problem آ before update and I have paid for a year.
Hello Lee,
We are sorry for your inconvenience, can you watch MFC normally now? The problem you have met may be due to our server system maintenance issue, it already has been fixed by MFCآ service. If you still have any other problems, could you please send more problem details to us by private(support@myfamilycinema.com), so we can locate the problem ASAP.
Thanks for your support. Waiting for your reply.
MFC service
MFC_service
03-11-2019, 02:14 AM #18(03-09-2019, 10:43 PM)Lee Since the new update, آ anything I watch lasts for 20minutes then freezes I reset box and still happens. آ Had no problem آ before update and I have paid for a year.
Hello Lee,
We are sorry for your inconvenience, can you watch MFC normally now? The problem you have met may be due to our server system maintenance issue, it already has been fixed by MFCآ service. If you still have any other problems, could you please send more problem details to us by private(support@myfamilycinema.com), so we can locate the problem ASAP.
Thanks for your support. Waiting for your reply.
MFC service
MFC_service
03-15-2019, 01:34 AM #20(03-14-2019, 08:49 AM)Lee Thank you, آ everything آ is working fine again now
Hi Lee,
That's great! Please enjoy MFC service. If you have any other problem or suggestion, please feel free to contact us.
Thanks for your support.
MFC service
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