Image freezes

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Image freezes

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Ygorrios
Account not Activated

03-12-2023, 06:04 PM

Hi guys,

I'm having issue with the player. The audio is fine but the image freezes.

I have to return and play again several times.
I'm using version 3.1.0 on Firetv stick 4k max. Iآ tried to clear the cache, delete the app, reset factoryآ

But none of these actions solve my problemآ

Does anyone faced the same issue?
Thanks

Ygorrios

03-12-2023, 06:04 PM #1

MFC_service
Administrator

379

03-31-2023, 06:51 PM

(03-12-2023, 06:04 PM)Ygorrios Hi guys,

I'm having issue with the player. The audio is fine but the image freezes.

I have to return and play again several times.
I'm using version 3.1.0 on Firetv stick 4k max. Iآ tried to clear the cache, delete the app, reset factoryآ

But none of these actions solve my problemآ

Does anyone faced the same issue?
Thanks

Hi,آ

Try the following:آ

1) Close the MFC APP and go to the device settings.

2) Click on Apps > My Family Cinema > Clear data.

MFC_service

03-31-2023, 06:51 PM #2

(03-12-2023, 06:04 PM)Ygorrios Hi guys,

I'm having issue with the player. The audio is fine but the image freezes.

I have to return and play again several times.
I'm using version 3.1.0 on Firetv stick 4k max. Iآ tried to clear the cache, delete the app, reset factoryآ

But none of these actions solve my problemآ

Does anyone faced the same issue?
Thanks

Hi,آ

Try the following:آ

1) Close the MFC APP and go to the device settings.

2) Click on Apps > My Family Cinema > Clear data.

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